In our day-to-day lives, it’s so easy to share our complaints about things that cross our path. Not often enough do we praise when good things come our way and so that is precisely what I’d like to do today. I recently received some amazing customer service and I’d like you to hear about it.
I purchase products from a supplier called Hyve Beauty. Every box that arrives is an experience in excellent customer service. On the box, there is often a message saying ‘Shipped with ❤️’ and if you happen to speak to them on the phone, they are friendly, informative and genuinely want to make you feel good. A small gift always accompanies your order, it’s the little touches that stand out the most.
My order the other day was missing an item so I reached out to their customer service, fully expecting they would just throw it in my next order or offer me a credit. It’s not the missing item that concerned me because we all make mistakes and so it’s easy to let some items slide from time to time. Not only did Hyve apologize for the mistake, they sent my item to my door via personal delivery later in the day. I have no idea how they got the item to me so fast, but the fact of the matter is, they did! One item, delivered to my door!
They consistently go above and beyond what they need to do and so I wanted to share not just the amazing products they offer, but also the fact their products are matched with amazing customer service, allowing me to do my work with ease. Sending a huge high-five to Hyve!
Your Confidence is my Business,
Shannon
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